Shipping:
Shipping Time: Orders are usually processed and shipped within 48 hours. Please note personalized items will take longer to process. If your order has both personalized and non- personalized items, the order will be split, and the non personalized items will be delivered beforehand.
Shipping Charges: We offer free shipping on all orders over Rs. 1499. Tracking: You will receive tracking details over WhatsApp, email and SMS, once the order is shipped.
In case you’re ordering other items along with personalized your order might arrive in parts.
HANDLING:
In case of missing items in return orders, i.e., where the customer claims to have returned multiple products but actual pickup doesn’t include all said items, the company has a right to deduct an amount up to the full MRP of the missing product.
Exchange Policy:
- Easy Exchange:
We understand that sometimes you may need to exchange a product and we shall happily do it for you. Don’t Remove The Tags Though.
All you have to do is contact us at mailto:dazlanecare@gmail.com or reach out to us on WhatsApp at +91 88755553630 with your name and order number and we will process your exchange with the desired item.
We will arrange a return of the product you need to exchange and have the product picked from the address in your order and get it shipped back to us. Pls secure the item in a sealed package and handover to the pick up guy.
After your exchange item is received by Ornate Jewels, we shall ship your exchange. There is minor shipping fee of 100 Rs for this exchange.
Further, please note that while most pin codes are forward and reverse serviceable, in rare cases, some pin codes may only be forward serviceable and not reverse serviceable. In all such cases, we may request you to return the product via an alternate courier service, such as India Post.
In the unlikely event that you receive an empty parcel or a missing product, we would request you to reach out to our customer support team for assistance within 48 hours of the package being delivered. We will be requiring a 360-degree unpacking video of the parcel for us to process the request further. Please note that insufficient evidence or visible signs of tampering with the packet may result in your claim not being honored. In all such cases, the brand reserves the right to take the final decision.